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Electronic Fund Transfers - Your Rights and Responsibilities
Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference. ATM TRANSFERS - TYPES OF TRANSFERS, DOLLAR LIMITATIONS, AND CHARGES - You may access your account(s) by ATM using your VISAŽ Check Card and personal identification number, or by accessing our Bank-by-Phone System to:
**You may withdraw no more than $300 per day per card-there is a charge of $1.00 per withdrawal at STAR ATMs we do not own, or $1.50 fee per withdrawal at all other ATMs we do not own. Some of these services may not be available at all terminals. Please also see LIMITATIONS ON FREQUENCY OF TRANSFERS section regarding limitations that apply to ATM transfers. TYPES OF VISAŽ CHECK CARD POINT-OF-SALE TRANSACTIONS - You may access your checking or savings account(s) to purchase goods (in person or by phone), pay for services (in person or by phone) get cash from a merchant, if the merchant permits, or from a participating financial institution, and do anything that you can do with a credit card (that a participating merchant will accept with a credit card). VISAŽ CHECK AND POINT-OF=SALE TRANSACTION - DOLLAR LIMITATIONS - Using your card you may not exceed $3,000.00 in transactions per day per card. Please also see LIMITATIONS ON FREQUENCY OF TRANSFERS section regarding limitations that apply to debit card transactions. FEES - We do not charge for direct deposits to any type of account. We do not charge for pre-authorized payments from any type of account. Except as indicated elsewhere, we do not charge for these electronic fund transfers. LIMITATION ON FREQUENCY OF TRANSFERS - In addition to those limitations on transfers elsewhere described, if any, the following limitations apply: Transfers from a savings or money market account to another account or to third parties by pre-authorized, automatic, telephone, or online banking transfer are limited to six per month with no more than three by debit card or similar order to third parties. DOCUMENTATION -
Right to stop payment and procedure for doing so - If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how: Call or write us at the telephone number or address listed below in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. Notice of varying amounts - If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment when it will be made and how much it will be. You may call our Bank-by-Phone 24 hour service at 800-488-1414 to verify that any pre-authorized transactions have occurred. This information is also available through the Online Banking Service. Liability for failure to stop payment of pre-authorized transfer - If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. FINANCIAL INSTITUTIONS LIABILITY Liability for failure to make transfers If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
Tell us at once if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping possible losses down. Contact in event of unauthorized transfer. If you believe your card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed below. ERROR RESOLUTION NOTICE In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later 60 days after we sent the FIRST statement on which the problem or error appeared.
We will determine whether an error occurred within 10 business days (5 business days for VisaŽ Check Card point-of-sale transactions and 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days for VisaŽ Check Card point-of-sale transactions and 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 1- business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
ONLINE BANKING - TYPES OF ACCOUNT ACCESS, AND CHARGES* - You access your account(s) by using your social security number, a unique password of your choice, and a first time access financial institution key assigned to you. You may use the system to:
Contact our BILL PAYMENT SERVICE PROVIDER as soon as possible if you discover an error, being any unauthorized, incorrect or erroneous transaction, or if you believe that your accounts were or may be accessed by an unauthorized person, or if you need more information about a transaction listed on your statement or account summary. Identify your name, account number, and why you believe that the error exists. Include, to the extent possible, the date, type, and amount of the error. They can be reached at 1-800-823-7555
*There is a $6.50 per month fee for unlimited usage of the Bill Payment Service. (Free for ACH Deposits and Automatic Loan Payments.) This fee will be automatically withdrawn from the checking account to which the Bill Payment service is attached. The terms and conditions of the Electronic Bill Payment Authorization must be accepted before this service can begin. You must have online banking service to utilize the Bill Payment Service. **First-Time users will need to complete the online registration form and receive confirmation from First Federal before online usage may begin. |
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